Support
Two people build Oxtv. When you write, a person reads it; there is no auto-reply. Since we are not in the stores yet, most questions are "when" and "which playlists work"; both are answered below.
Reach us
Email, or the form at the bottom of this page. The form opens a draft to the same address.
We usually answer within a few business days.
Include when you write
- Which device and which version (shown in Settings).
- Playlist type: Xtream or M3U. Do not include your playlist password or URL; we will ask if we need it.
- What you did, what you expected, what happened. A screenshot helps.
- For account problems, the email you sign in with.
Common problems
The playlist does not add, or comes back empty
For Xtream, enter the full server address (including http and the port if there is one) and the username and password exactly. Oxtv tests the connection before saving and tells you what failed. If the subscription has expired the app shows a "Subscription expired" notice; that is between you and your provider.
No internet connection notice
Oxtv does not run without a connection; streams come from the internet anyway. When the connection returns the notice goes away by itself and the app continues where it was.
The QR code on the TV did not work
The code is valid for five minutes; when it expires the TV makes a new one. Oxtv on your phone must be signed in. If the TV's clock is far off, pairing cannot start; set the TV's date and time to automatic.
A stream will not play
Oxtv has no server; the stream comes straight from your provider. If the same channel also fails in another player, the problem is with the provider. If it plays there, write to us with the channel name, your device and the error text if any.
I forgot the parental PIN
The PIN stays on the device and is never sent to the cloud, so we cannot see it either. Write to us and we will explain what to do for your device.
Account
- Removing a linked TV: from the linked devices list under Settings in Oxtv on your phone. The TV immediately reports "this TV was removed from your account" and goes back to guest mode.
- Signing out: the local copy on the device is cleared (playlists, passwords, favourites, resume points). The parental PIN stays. Your cloud data is untouched and comes back when you sign in again.
- Deleting the account: from Settings, as the account owner (not possible from a TV linked by QR). You are first asked to re-authenticate with the same provider; then playlists, favourites, watchlist, resume points, linked devices and the account itself are deleted. This cannot be undone.
- Deletion by email: if you cannot reach the app, write from your account's email to oxtv@obalabs.app; it is done within 30 days.
Feedback
A bug, a suggestion, or "tell me when it ships". The form opens your mail app.